Support team
Head of the team
The role of the two managers is to coordinate the work of distributing tasks among the different members of the team and to ensure their skill development. The support team managers organise training sessions to share their knowledge.
They are not required to lead these sessions themselves, but their role is to ensure that all members wishing to learn new skills receive the appropriate training.
They are part of the extended board and therefore works closely with the closed board and the other team managers.
The manager is the one who makes the requests for equipment purchases to the board.
Member of the team
The members of the support team manage tickets based on what has been authorised by the team managers.
The members are also able to lend equipment and must simply ensure that the correct contract is signed and verify that the equipment is returned properly.
No need to have skills to join the support team, just the desire to learn.